How to Book
We accept bookings online. In each page of trips, after you read, learn and decide to join Malala Tour Indonesia program design, you could click on Book Now Button in the right column in the part Trip, Dates & Price. The button is straightforward and enables us to confirm your reservation immediately. We also accept bookings by telephone, email, and whatsapp message.
If you would like to book a private or tailor-made trip, then we need to develop the design program with you – please contact us by telephone or complete our tailor-made enquiry form.
Prior to booking, it is important that you read the relevant Trip Dossier and our Booking Procedure and Conditions. Those information will ensure that you choose the most appropriate program as your interest. In the case of a tailor-made trip, we recommend that you carefully review the personalized itinerary provided to you. If you have any doubts regarding your suitability for a program design, please contact our office.
Note: Non refundable payments will vary depend on condition and agreement made to accommodation and other suppliers. It will be inform in
After simply select the “Book Now” tab from the trip page of your interest on our website, you will then be asked to complete the online booking form and proceed to payment procedure.
Our commitment to you: Your contract is with PT. Malala Tour Indonesia (hereinafter also referred to as “WS” or “we” or “us”), of Jl. Damar 1 No. 8B - Padang, West Sumatra Indonesia, registered in Indonesian Departement of Justice with Company No. 21101. All book with us are organized and sold subject to the following conditions:
To confirm your booking you are required to pay a non-refundable deposit of 25% of the trip price. Your balance must be paid by the due date shown on your invoice or in correspondence and failure to do so may result in the cost being increased or ultimately cancellation. Once we receive your deposit, the contract between us will become binding and covers everyone you are booking on behalf of. After this, we will send you an invoice for the balance and advise you of the date for payment of the same. Brochure and website prices are quoted in Euro (€) and American Dollar ($). Payment will be accepted by bank transfer to given account number (details available from our office).
Any cancellation must be notified in writing by the person who made the booking. If you cancel your holiday:
More than 60 days prior to the start of your holiday, you will only be charged your deposit
Between 60 and 30 days, you will be charged 50% of the holiday cost
30 days or less before the start of your holiday, or on or after the commencement of the holiday, you must pay the full holiday price.
We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out travel insurance in your country as we don’t provide any insurance, to protect yourself from losing money if you have to cancel. You will be inform of the exact amount of any cancellation charge prior to the cancellation being finalized.
Note: Cancellation policy may vary to reflect any non-refundable payments made by Malala Tour Indonesia to accommodations or other suppliers.
Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our brochure or website. We also reserve the right to cancel the holiday. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your holiday. It is unlikely we will have to make any changes to your holiday and any changes are usually very minor. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your holiday begins. A major change is an alteration of the start or finish time of your holiday by more than 12 hours, a change of holiday location or a change to a lower standard of accommodation. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us or cancelling your holiday. We will refund all payments made directly to us in respect of the holiday cost and travel insurance. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only trips, travel insurance, equipment purchases, visas, vaccinations etc. Where a major change or cancellation arises from circumstances amounting to force majeure (see below), we will endeavour to refund all sums as yet unpaid by us to our suppliers, however it is your responsibility to claim the remainder of any irrecoverable payments and charges from your travel insurers.
If a client, after booking onto a trip and paying a deposit and/or full payment, would like to change onto an alternative trip that may be possible, however, we can not guarantee this. If we are able to move your booking an administration fee of US$ 100 per person is charged as well as any non-refundable payments that Malala Tour Indonesia has made. If the trip originally booked starts within 8 weeks of the request to change trips being made, any such change may be treated as a cancellation by the client, in which case the cancellation conditions in section 2 will apply.
Any information provided by Wilderness Scotland on such matters as climate, travel, clothing, special equipment etc. is given in good faith but without responsibility on the part of Malala Tour Indonesia.
a. It is a fundamental booking condition that you accept the hazards involved in this sort of trip and you accept that in visiting remote and mountainous regions there is an element of on-tour flexibility. The itinerary stated in the trip dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen trip and you are responsible for bringing the appropriate equipment, details of which will be sent to you at the time of booking. If in the opinion of the Malala Tour Indonesia Guide or Staff, your health, conduct, fitness or equipment may compromise the safety of a trip, or if it could negatively impact the experience of other clients on the trip, we reserve the right to cancel or terminate your holiday. In these circumstances, you will not be entitled to a refund nor compensation.
b. All minors travelling with Malala Tour Indonesia must do so with an adult parent or guardian who is responsible for their well being and behaviour throughout their holiday. Minors must not be left alone in the company of any other adult, in particular, their guide, at any time, the only exception being in emergency situations. All parents/guardians booking with Malala Tour Indonesia should consider this carefully before committing to an adventure holiday with minors in their care.
Accommodation is usually in twin or double rooms unless stated otherwise and we request that clients who book individually share a twin room. Where a single room is requested, we will try to accommodate this but a single supplement will often apply – please check at the time of booking. When making a booking you accept that this additional supplement may apply and, where appropriate, you will be advised and invoiced for the relevant amount. On some itineraries please note that no single accommodation is available.
We strenuously recommend that you take out your country travel insurance policy as soon as you have booked your trip with us.
A travel insurance policy protects you and your holiday arrangements from the unexpected before and during your trip. It is your responsibility to decide what cover you need, but we recommend your policy should include cover for emergency medical costs, cancellation or curtailment of your trip, personal belongings/baggage and personal liability:
In the event of emergency rescue and medical care and/or repatriation from a trip due to injury or medical emergency, any evacuation and medical costs will be borne by the client.
If you need to cancel your trip with us then you may lose some or all of the money you have paid (see section 2).
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.
Malala Tour Indonesia does not provide any insurance.
If you are affected by an illness or medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking or in advance of travel (if you did not have the illness or condition at the time of booking). Similarly, you must advise us of dietary requirements at the time of booking. Failure to disclose a medical condition that could affect you during the trip could place you at risk.
We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the holiday.
If you have a complaint about the holiday you should make it known to your guide/leader at the earliest opportunity. If you are on a trip without a guide, or if you do not feel that your guide has dealt with your complaint in a satisfactory manner, we encourage you to contact our office as soon as possible so that we can help find an agreeable solution during your trip. Any outstanding complaint not resolved during the trip should be notified to us in writing within 30 days of the scheduled date of return.
Malala Tour Indonesia will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Indonesian law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. By signing our booking form you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
We shall not be liable for any damages caused by the total or partial failure to carry out the holiday if such failure is: attributable to anyone other than the Malala Tour Indonesia’s staff; unforeseeable or unavoidable and attributed to a third party unconnected to us; a result of unusual or unforeseeable circumstances, reasonably beyond the control of Malala Tour Indonesia; a result of an event which Malala Tour Indonesia or any of its agents, even with all due care, could not foresee. Where Malala Tour Indonesia are found to be liable for damages in respect of its failure to carry out the holiday, the maximum amount of such damages, compensation and loss of enjoyment will be limited to half times the cost of the trip. Where the damage relates to damage caused by the provision of road, rail, river or sea transport, or hotel accommodation, any compensation payable will be limited by the Athens Convention 1974 (sea), the Berne Convention 1961 (rail), and the Paris Convention 1962 (hotel accommodation). All air transport is undertaken entirely at your own risk. Any independent arrangements you make which are not part of the trip are entirely at your own risk.
The booking conditions may only be waived by a Director of Malala Tour Indonesia in writing. When you book with us you agree to accept all these booking conditions, and when we accept your booking we agree to carry out our obligations to you as defined in holiday information provided to you. If you pay a deposit on behalf of other people, they also become bound to these conditions at the time of payment. Both sides of this agreement are made subject to, and must be interpreted and enforced according to Scottish Law in a Scottish Court.
We take our responsibility for your right to privacy seriously. The way we process your data respects this and we would like to point you to our Privacy Notice for further details.
PT. Malala Tour Indonesia